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Intelephone Privacy Policy

Last Updated: December 2023

  1. Introduction 
    Intelephone ("we" or "us") operates the Intelephone AI service ("Service"). This Privacy Policy outlines the collection, usage, and disclosure of personal information when using our Service. By accessing or using the Service, you agree to the practices described in this Privacy Policy.
  1. Information We Collect 
    2.1 Personal Information: We may collect personal information, including your name, contact details, and payment information, provided by you or authorized third-party services like Zoho and Hubspot.
    2.2 Call Transcriptions: As part of the Service, call transcriptions may be collected and analyzed for training and improvement. These transcriptions may contain personal information and are securely stored and processed on servers located in the Eastern United States or Canada.
    2.3 Usage Data: Non-personal information such as IP addresses, device details, and usage statistics may be collected to analyze and enhance the Service.
  1. Use of Information 
    3.1 Providing and Improving the Service: Collected information is used to provide, maintain, and enhance the Service, including customizing AI responses and improving performance.
    3.2 Communication: Contact information may be used to send updates, newsletters, and promotional materials related to Intelephone AI. Opt-out options are available.
    3.3 Legal Compliance: Information may be used and disclosed to comply with laws, regulations, legal processes, or governmental requests.
  1. Sharing of Information 
    4.1 Service Providers: Trusted third-party service providers, including Zoho and Hubspot, may assist in providing the Service, accessing personal information only for specific tasks and obligated to protect the information.
    4.2 Compliance with Law: Information may be disclosed if required by law or to protect rights, interests, or investigate potential law violations.
  1. Data Security Reasonable security measures are implemented to protect personal information; however, absolute security cannot be guaranteed.
  1. Your Rights Subject to applicable laws, you have rights to access, correct, or delete your information. Contact us for exercising these rights.
  1. International Transfer Your information may be transferred and stored on servers in the Eastern United States or Canada, and using the Service implies consent to such transfer and storage.
  1. Children's Privacy The Service is not for individuals under 18. We do not knowingly collect information from children; if collected without parental consent, steps will be taken to delete it.
  1. Changes to this Privacy Policy The Privacy Policy may be updated, with significant changes notified through our website or other communication channels. Continued use after changes constitutes acceptance.
  1. Contact Information For questions or concerns, email us at info@intelephone.ai